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Orders & Production
How are BAROFE pieces made?
Every piece in the BÂROFE collection is produced on a made-to-order basis. Each order belongs entirely to the person who placed it — this is both our commitment to quality and the essence of what makes every piece genuinely one of a kind..
How long does it take for my order to be ready?
Following payment confirmation, domestic orders are dispatched within 5–10 business days; international orders within 7–21 business days. Your order confirmation email will include the specific estimated timeline for your piece.
Can I make changes to my order after placing it?
As each piece is made to an individual specification, the window for adjustments after confirmation is very limited. We encourage you to review your size, colour, and style selections carefully before placing your order. If anything is on your mind beforehand, we are always available at info@barofe.com.
I would like to cancel my order.
Orders that have not yet entered production may be cancelled upon request. Once a piece has entered the atelier, pausing the process is no longer possible. Please write to info@barofe.com as promptly as you can and we will do everything we can to assist.
Returns & Exchanges
Can I return my order?
At BÂROFE, every piece is made for the person who ordered it — and for no one else. Because of this made-to-order nature, our pieces fall within the exception to the right of withdrawal under Article 15/1-ç of the Distance Contracts Regulation, and returns are not part of our policy. Our responsibility extends to defects arising from production.
Can I exchange for a different size or style?
A one-time size or style exchange may be requested within 7 days of delivery. Please write to info@barofe.com with your order number and the reason for your request, and our team will guide you through the process.
What condition must the piece be in for an exchange?
To proceed with an exchange, the piece should be unworn, with all original tags in place and returned in its original packaging. Ensuring these conditions allows the process to move forward smoothly for both sides.
I received a damaged or incorrect piece.
We take such situations very seriously. Please contact info@barofe.com within 48 hours of delivery, attaching photographs of the issue along with your order details. Our team will respond promptly and ensure the matter is resolved to your satisfaction.
Shipping & Delivery
How are shipping fees determined?
Shipping fees are calculated based on your order value and destination, and are clearly displayed in your order summary at checkout. Free shipping may be available above a certain order value; current conditions are announced on our website.
Do you ship internationally?
The full list of destinations we ship to is available at checkout. Customs duties and import charges on international orders are the responsibility of the recipient; should you have any questions on this before placing your order, we are happy to assist.
How do I track my order?
Once your order is dispatched, the tracking number and courier details are sent automatically to your registered email address. You can follow the journey of your piece in real time through the courier's platform.
Can I update my delivery address?
Address updates can be made via info@barofe.com before your order is dispatched. Once the piece has entered the shipping process, changes may no longer be possible — we recommend reaching out to us as early as you can.
Payment
Which payment methods do you accept?
We accept credit cards, debit cards and other supported payment methods through Shopify Payments, Stripe and Iyzico. Instalment options for eligible cards are displayed at checkout.
Is my payment information secure?
All transactions are processed through PCI-DSS compliant infrastructure with SSL/TLS encryption. Your card details are handled exclusively by authorised payment providers and are not stored on BÂROFE's servers.
Will I be refunded if my order is cancelled?
Payments for orders cancelled prior to production, and for pieces with confirmed production defects, are refunded to the original payment method within 14 business days of confirmation. A return code will be communicated to you by email.
Personal Data & Privacy
How is my personal data used?
Your personal data is processed solely for order and delivery management, customer services, and marketing communications based on your explicit consent. Full details are set out in the Privacy and Personal Data Protection Policy published on our website.
Can I object to the processing of my personal data?
You may exercise your rights under KVKK Article 11 and the GDPR — including access, rectification, erasure, and objection — by writing to info@barofe.com. All requests are responded to within 30 days.
How do I unsubscribe from the newsletter?
You may unsubscribe at any time by clicking the 'Unsubscribe' link at the foot of any newsletter, or by writing to info@barofe.com.