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Orders & Production
How are BAROFE pieces made?
Every piece in the BÂROFE collection is produced on a made-to-order basis. Each order belongs entirely to the person who placed it — this is both our commitment to quality and the essence of what makes every piece genuinely one of a kind..
How long does it take for my order to be ready?
As each BÂROFE piece is made to order, orders are typically prepared and dispatched within approximately 5 business days. Estimated transit times vary by destination and are shown at checkout.
Can I make changes to my order after placing it?
As each piece is made to an individual specification, the window for adjustments after confirmation is very limited. We encourage you to review your size, colour, and style selections carefully before placing your order. If anything is on your mind beforehand, we are always available at info@barofe.com.
I would like to cancel my order.
Orders that have not yet entered production may be cancelled upon request. Once a piece has entered the atelier, pausing the process is no longer possible. Please write to info@barofe.com as promptly as you can and we will do everything we can to assist.
Returns & Exchanges
Can I return my order?
Every BÂROFE piece is individually produced upon order. Due to the made-to-order nature of our collections, we do not accept returns for changes of mind, except where required by applicable consumer protection laws. This does not affect your statutory rights regarding defective, damaged or incorrectly supplied products.
Can I exchange for a different size or style?
A one-time size or style exchange may be requested within 7 days of delivery. Items must be unworn, unused, with original tags attached and in their original packaging. Please contact info@barofe.com with your order details to initiate an exchange.
What condition must the piece be in for an exchange?
To proceed with an exchange, the piece should be unworn, with all original tags in place and returned in its original packaging. Ensuring these conditions allows the process to move forward smoothly for both sides.
Who covers the shipping costs for exchanges?
For orders within Türkiye, customers cover the return shipping cost, while BÂROFE covers delivery of the replacement item. For international orders, customers are responsible for shipping costs in both directions, including applicable customs charges. BÂROFE covers necessary shipping costs for confirmed defective or incorrectly supplied products.
I received a damaged or incorrect piece. What should I do?
Please contact info@barofe.com as soon as possible, preferably within 48 hours of delivery, with your order number and photographs of the issue. Our team will review your request and assist you with the appropriate resolution. Your statutory consumer rights remain unaffected.
Shipping & Delivery
How are shipping fees determined?
Shipping fees are calculated based on the destination and are displayed clearly at checkout. International shipping rates may vary by region.
Do you ship internationally?
Yes. BÂROFE ships to selected international destinations, with the full list available at checkout. Where applicable, estimated customs duties and import taxes are calculated and collected at checkout to provide greater cost transparency and help prevent unexpected charges upon delivery.
How are shipping fees determined?
Shipping fees are calculated based on the destination and are displayed clearly at checkout. International shipping rates may vary by region.
Can I update my delivery address?
Address updates can be made via info@barofe.com before your order is dispatched. Once the piece has entered the shipping process, changes may no longer be possible — we recommend reaching out to us as early as you can.
Payment
Which payment methods do you accept?
We accept credit cards, debit cards and other supported payment methods through Iyzico. Instalment options for eligible cards are displayed at checkout.
Is my payment information secure?
All transactions are processed through PCI-DSS compliant infrastructure with SSL/TLS encryption. Your card details are handled exclusively by authorised payment providers and are not stored on BÂROFE's servers.
Will I be refunded if my order is cancelled?
Approved refunds, including eligible pre-production cancellations and confirmed defective products, are processed to the original payment method within 14 calendar days of approval, or sooner where required by applicable law. The time required for the funds to appear in your account may vary depending on your payment provider.
Personal Data & Privacy
How is my personal data used?
Your personal data is processed solely for order and delivery management, customer services, and marketing communications based on your explicit consent. Full details are set out in the Privacy and Personal Data Protection Policy published on our website.
Can I object to the processing of my personal data?
You may exercise your rights under KVKK Article 11 and the GDPR — including access, rectification, erasure, and objection — by writing to info@barofe.com. All requests are responded to within 30 days.
How do I unsubscribe from the newsletter?
You may unsubscribe at any time by clicking the 'Unsubscribe' link at the foot of any newsletter, or by writing to info@barofe.com.